Refund policy

Return & Refund Policy

We want you to love what you ordered. If something isn't right, here's exactly how returns work at Avaire Collective.

RETURN WINDOW

You have 14 days from the date your order ships to start a return.

HOW TO START A RETURN

Visit our return portal at avairecollective.com/apps/parcelpanel-returns and enter your order number along with the email address or phone number used on the order.

Once your return is approved, we'll email you a prepaid USPS shipping label. Print it and drop the package at any USPS location.

HOW REFUNDS ARE ISSUED

Avaire Collective issues store credit only. We do not refund to the original payment method. Store credit is issued as a gift card and never expires.

Store credit covers the price of the returned item. It does not include:

- The original shipping cost you paid on the order
- The cost of the prepaid return label, which is deducted from your credit

There is no restocking fee.

EXCHANGES

We do not process direct exchanges. To get a different size or style, return the original item for store credit and place a new order using that credit.

PROCESSING TIME

Please allow 5-7 business days after we receive your return for store credit to be issued. We'll email your gift card when it's ready.

CONDITION REQUIREMENTS

Returned items must be:

- Unworn, unused, and unwashed
- In original packaging
- With all Avaire Collective tags still attached
- Free of stains, perfume, deodorant, makeup, pet hair, and smoke odor

Items that don't meet these conditions cannot be accepted.

ITEMS WE CANNOT ACCEPT

- Sale and final sale items
- Gift cards
- Items purchased fully or partially with store credit
- Intimates and bralettes
- Jewelry and accessories
- Items showing wear, washing, or damage
- Items without Avaire Collective tags attached

INTERNATIONAL ORDERS

Orders shipped outside the United States are final sale and cannot be returned or exchanged, except where required by law, or if an item arrives damaged or incorrect.

DAMAGED OR INCORRECT ITEMS

We inspect every piece before it ships, but if something arrives damaged or isn't what you ordered, email returns@avairecollective.com with a photo and we'll make it right. This applies to international orders as well.

ORDER CHANGES AND CANCELLATIONS

Once an order is placed we can't modify or cancel individual items, including changes to the shipping address or method. Please double-check before submitting. You're welcome to return eligible items for store credit.

QUESTIONS

Email us at returns@avairecollective.com.